thewpgirls for
Plugin Developers
Focus on what you do best.
We'll handle the rest
We know what WordPress users need and expect, and we’re committed to providing the same level of care and expertise that you would. Let us help you elevate your product with documentation it deserves.
Focus on what you do best. We'll handle the rest
We know what WordPress users need and expect, and we’re committed to providing the same level of care and expertise that you would. Let us help you elevate your product with documentation it deserves.
Good Documentation is Good for Everyone
How we improve your docs
We begin with a comprehensive onboarding process, understanding your goals, and getting a sense of your current documentation setup. We’ll observe public feedback, analyze existing documentation issues, and pinpoint key areas for improvement. This phase sets the foundation for our collaboration, ensuring we are aligned with your vision and objectives.
This phase is dedicated to immersing ourselves in your product. We’ll thoroughly review all existing documentation and actively use the product to understand its functionalities and user experience. This hands-on approach helps us identify gaps and areas where the documentation can be enhanced.
Continuing from the previous phase, we’ll perform a deep dive into your documentation and code. This involves scrutinizing every detail to ensure completeness, accuracy, and clarity. We’ll highlight inconsistencies and areas needing further elaboration, laying the groundwork for improvements.
We’ll conduct interviews with key stakeholders including developers, support agents, and customers. These conversations will provide valuable insights into common issues, frequently asked questions, and user challenges. Understanding different perspectives helps us tailor the documentation to meet various needs effectively.
Based on our findings, we’ll discuss and formulate a comprehensive strategy and action plan. This plan outlines specific improvements, updates, and highlights new content to be created. We’ll ensure the plan aligns with your goals and addresses all identified issues, setting a clear path forward.
With the strategy in place, we move into the implementation phase. We’ll start updating and creating documentation according to the action plan, ensuring all changes are precise and user-friendly. Regular updates and check-ins will keep you informed of progress and adjustments.
We’ll establish a feedback loop to gather ongoing user feedback and make continuous improvements. This iterative process ensures the documentation remains relevant, accurate, and helpful. We’ll fine-tune content based on real-world usage and feedback, enhancing its value over time.
In the final phase, we’ll conduct a thorough review to assess if the initial goals were met. We’ll discuss the outcomes, successes, and any remaining areas for improvement. Finally, we’ll develop a long-term plan to maintain and continually enhance your documentation, ensuring it stays top-notch.
Frequently Asked Questions
1. What is the duration of the project?
Each documentation project is designed to be completed in 2-4 months depending on the complexity of the product and documentation needs. Some complex projects may take longer than 4 months. We will let you know during consultation if we expect this to be the case.
2. What can I expect in the onboarding process?
During onboarding, we get to know your goals, analyze your current documentation, and gather feedback to tailor our approach to your specific needs. We will conduct an initial assessment to identify key areas for improvement and prioritize them based on your objectives. This ensures that our efforts are focused on delivering the most impactful results for your documentation.
3. How much does the project cost?
The project cost depends on the complexity of the product and existing documentation. Typical costs range from $4k – $12k. Small plugin or theme developers with a limited product range will be on the smaller end while large plugin or theme developers with a wide range of products and complex features will be on the higher end. Billing is split up into monthly phases. More details will be provided during your consultation.
4. How will you get to know my product?
We thoroughly review all existing documentation and code while actively use your product to understand its functionalities and user experience. We also review user help forums and conduct interviews to get hidden insights.
5. Who will you interview during the process?
We will interview key stakeholders including developers, support agents, and customers to gather diverse perspectives and insights. We utilize this feedback to come up with a strategy plan for improving documentation.
6. What happens after the project?
After the project, we provide a final review, a long-term plan, and training for your team (whether that be us or your own internal team) to maintain and continuously improve documentation.
7. I don’t see my question here.
You can get a Discovery Kit that explains why good documentation matters, the process and costs in further detail. Reach out to us anytime for questions or comments.
About Us
We provide top-tier white label services that allow you to deliver an exceptional customer experience, all at a price point that’s more competitive than other providers.
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